TERMS OF USE

TERMS OF USE

These Terms and Conditions govern the use of wwwsonnyandwillow.com and the purchase of any goods from it.

Please note that by using this website you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. Sonny & Willow reserves the right to amend or update this information at any time without providing notice.

 

REFUNDS, SHIPPING AND WARRANTIES

Sonny & Willow DO NOT offer refunds. If you are unsatisfied with the lifespan or quality of your blooms, please contact us at info@sonnyandwillow.com to discuss. We may ask for photos as proof so that we can pass these on to our suppliers.

We are unable to offer a replacement if incorrect delivery information is given to us. It is the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions. 

If the wrong delivery address is given, we can re-deliver, but at an additional cost.

In the event a refund is provided a $10 administration fee will be charged.

All Interstate orders are shipped within 7 days & will take 5-10 days to deliver using a third-party courier service. By purchasing these & paying for delivery you acknowledge that the courier is a third-party delivery service. We do not control timeframes or how they control their services. We are not responsible for & will not pay for any loss, damages, costs or expenses related to a third-party courier’s delivery service included (but not limited to) any damages caused to the goods once the goods are loaded by the courier at our premises or during transport & delivery. There are no refunds or exchanges for change of mind. 

Pricing does not include GST, it is added & calculated at checkout.

 

 

If you do not agree or are unable to agree with ANY of the above terms and conditions, then you must not place an order or enquire.

All discrepancies will be referenced back to the above terms on all orders, quotes, emails or any forms of communication with Sonny & Willow.

Any enquiries regarding the above can be directed info@sonnyandwillow.com