TERMS OF USE
TERMS OF USE
These Terms and Conditions govern the use of www.sonnyandwillow.com and the purchase of any goods from it.
Please note that by using this website you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. Sonny & Willow reserves the right to amend or update this information at any time without providing notice.
REFUNDS, SHIPPING AND WARRANTIES
Sonny & Willow DO NOT offer refunds. If you are unsatisfied with the lifespan or quality of your blooms, please contact us at info@sonnyandwillow.com within 24 hours to discuss. We may ask for photos as proof so that we can pass these on to our suppliers. We will not replace any florals if contacted after 24 hours. Please note- No responsibility is taken for flowers left out in extreme weather. It is the buyer's responsibility to make sure the recipient will be home or deliver to a workplace.
We are unable to offer a replacement if incorrect delivery information is given to us. It is the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions.
If the wrong delivery address is given, we can re-deliver, but at an additional cost.
In the event a refund is provided a $15 administration fee will be charged.
Any Interstate orders are shipped within 7 days & will take 5-10 days to deliver using a third-party courier service. By purchasing these & paying for delivery you acknowledge that the courier is a third-party delivery service. We do not control timeframes or how they control their services. We are not responsible for & will not pay for any loss, damages, costs or expenses related to a third-party courier’s delivery service included (but not limited to) any damages caused to the goods once the goods are loaded by the courier at our premises or during transport & delivery. There are no refunds or exchanges for change of mind.
Pricing includes GST, delivery fees are calculated at the checkout.
If you do not agree or are unable to agree with ANY of the above terms and conditions, then you must not place an order or enquire.
All discrepancies will be referenced back to the above terms on all orders, quotes, emails or any forms of communication with Sonny & Willow.
Any enquiries regarding the above can be directed info@sonnyandwillow.com
WEDDING & EVENT TERMS
Our quotes are valid for 30 days.
Sonny & Willow cannot hold dates or tentative bookings until a deposit has been received.
This deposit is nonrefundable & if your event has been cancelled, we use this as compensation for work done to date. This deposit is required to secure our services for your date because it prevents us for booking other events on this date. Payment is deducted from total owing.
Changes to a quote can be made 4 weeks prior to the date, however the final quote amount cannot be reduced more than 10% from the agreed original quote. All changes must be made in writing to info@sonnyandwillow.com.
Events cancelled within 30 days of the event date will remain payable in full, regardless of circumstances. Where an event is cancelled & you provide more than 30 days, the deposit is non refundable.
Where a wedding date needs to be moved, we will move with you. No date changes can be accepted within 2 weeks of your booked date.
Payment Terms- The balance owing on your order is due 30 days prior to your wedding date unless another date is agreed by Sonny & Willow. We cannot deliver any items or event designs without final payment.
Product Substitution & Availability- All flowers and foliage’s are subject to seasonal quality and availability & unfortunately, we cannot guarantee exact colours or shades of specific product. Weather has a dramatic impact on flower and foliage availability. Regardless of the availability of specific products, we will always adhere to the agreed colour palette and aesthetic of floral design.
We reserve the right to substitute all floral and sundry products to ensure the highest quality ingredients and will use our best efforts to preserve the integrity of the proposed colour. If needed, a final consultation can be arranged to discuss alternative options.
Force Majeure- In the instance the force majeure event results in the cancellation or relocation of the wedding within 30 days of the planned date, and the wedding date is unable to be rescheduled or relocated by mutual agreement you agree that you will be liable for: The initial nonrefundable deposit and an amount equivalent to the cost of any flowers or materials purchased by us to meet our obligations under this Agreement.
Installations- It’s the client’s responsibility to advise the venue or events manager of any floral installations. It is the clients responsibility to ask permission from their venue for any large scale floral installations. Sonny & Willow will not be held responsible or liable for any circumstances where an installation cannot be completed due to a lack of permission or safety at the venue. If the client is providing their own structure, it’s the responsibility of the client to ensure it is secure & will hold up in all weather conditions.
Hire Items- All hire items remain the property of Sonny & Willow. All hire items are to be returned to us by the agreed date. It is the client's responsibility to make sure no hire items are taken from the event & if so, the client will be liable for the cost to replace goods. Broken or damaged stock must be paid for in full. Sonny & Willow reserves a right to charge an additional holding fee for all hire items and reserves the right to charge the client for full replacement costs for any missing, damaged or lost hire items.